Refund policy
Lifetime Warranty/Returns
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Also we have a lifetime warranty. This is non transferable so proof of purchase is required if we can not find the customer name in our system. If your bracket ever bend or breaks we will send out a new one to replace it.
To start a return, you can contact us at info@rapidshelves.com. Instructions will be sent via email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rapidshelves.com.
- Returns accepted for 60 days
- Customer provides return shipping
- Lifetime Warranty